How do I cancel an order?
Subject to our Terms of Sale and Returns Policy should you wish to cancel an order after it has been placed, but prior to dispatch, please contact our Customer Care Team who will be able to help.
What if I have a problem with an order?
If you have any issues with your order after you have purchased it from Provenance Hub you can contact our Customer Care team directly. We manage all customer service in-house and you’ll get through to a real person who can try to solve your issue.
How do I return an order?
Our Returns Policy contains all of the information about returns. To request to return an item please contact our Customer Care Team.
Who is my contract of sale with?
Your contract of sale is with Provenance Hub. We’re not a marketplace, meaning that we are responsible for all payment, warrantee and customer service.
Delivery related Questions
How do I track my order?
You can view your order, track order status and delivery information from the My Account area of our website.
How long does delivery take?
Our standard delivery takes between 3-5 working days from the day after your place your order.
Call us on +44 203 920 7800 Monday to Friday between 10am and 4pm GMT. We currently only offer telephone support in English. If you need help in other languages, please use our Live Chat or Email support options
Email our multilingual customer services team via:
We aim to reply to all emails within one working day, although usually within 4 hours.
The easiest way to contact us is via our live chat service. Simply login to your account and click the 'Live Chat' button in the bottom right hand corner of your screen. You must be logged into you customer account to use this service.