Is Provenance Hub a Marketplace?
No, Provenance Hub is not a marketplace, the contract of sale with the consumer, customer service and payment resides with Provenance Hub. Marketplaces too often result in a ‘race to the bottom’, incur hefty selling fees and deliver a poor customer experience – all of which are the exact opposite to the way we work and the experince we provide.
How are orders shipped?
We appreciate that every producer has different needs, and have built our systems and services to be able to match these. Producers either dispatch orders directly (managed through our Producer Office portal) or ship consignment stock into our UK warehouse facility, where orders are then fullfilled by us directly. We will soon be adding EU fullfillment to our services. We are also able to mix fulfillment options based on the country of sale, enabling us to build a truly customised solution for each producer.
Who manages content creation and product listings?
There is no ‘heavy lifting’ or onerous time consuming tasks when a producer joins our community. Every producer is assigned a designated contact and Account Manager from our Producer Services Team (we like to keep it real). They act as the laison to create and manage content and products, for content creation by our experienced digital marketing team and for on-going amendments and our monthly review meetings. We believe in people, in building long term relationshsips and in the value that these bring.
How does Brexit effect Provenance Hub?
Brexit complicates and frustrates the ease of sales and movement of goods between the UK and EU and vice-versa that we were used to. For our EU producers, we are able to offer fulfillment from the UK. While delayed as a result of Covid-19, our plans to also offer EU fulfillment for our UK based producers will come online in Feburary / March 2021. We collect and remit VAT and Sales Tax in each jurisdiction, something that removes the time and cost involved in managing this for our producers.
Can I only sell products by in one country, such as the UK?
Yes, every producer tells us the countries that they wish us to sell their products in, as well as the price in each. There is no requirement to offer products in all countries that we sell/ship to.
PROVENANCE
Provenance is the deciding factor for products that we sell on Provenance Hub. For us provenance is the sum of where the ingredients of each product come from, by whom it has been made, why, and how they are produced. (Where, How, Who, Why = W3H1). We work with our producer community to offer their provenance-assured products (often small batch) for sale on our store.
OUR MISSION
We believe and advocate transparency, authenticity, and better consumer understanding of the importance of how, where and by whom the food they eat has been produced. Our collective approach brings together growers and producers from across the UK and Europe. As our community grows we hope to better advocate their needs to other organisations and governments, as well as be a driving force for better consumer understanding of how the food they eat is produced.
Conservation Innovation
We talk with Phillip, founder of award-winning chocolate company Original Beans, exploring his motivations, the principles that underpin Original Beans work and discover the many benefits they have created.
Sourcing Science & Sauces
London has always been a melting pot of different cultures bringing their own unique culinary heritage. Such a fusion of styles creates one of the widest choice of cuisine in the world and with it some wonderful foodie creations.
The Buzz Around Sustainability
Bermondsey Street Bees follow 'bee to jar' principles when it comes to gathering honey, advocating transparency and sustainable practice at every step of production.
Andalusia & The Olive
Sun-baked Andalusia is the largest region in Spain. Profoundly influenced by the Moorish conquest, its historical legacy and diverse geography have led to a rich and varied local produce.
